Frequently Asked Questions

What is the delivery time of my order?
When you order something from EVLIRO, the delivery time may be different from what you are used to. Because our products are shipped directly from our suppliers, we can save significantly on storage and shipping costs. This allows us to offer our products at very competitive prices.
The average delivery time is [X] to [X] business days (Mon-Fri, excluding holidays).

What should I do if I haven’t received my order yet?
Due to the high demand for our products, your order may arrive slightly later than expected. We appreciate your understanding. If this period has passed and you still haven’t received your order, please send an email to support@evliro.com. We will then investigate what is happening with your package.

I want to exchange/return my order. How do I do this?
To return an item, simply contact our customer service via support@evliro.com. Include your name, order number (e.g., #0000) from your confirmation email, and the reason for the return. We will provide you with the return address and confirm the return. After that, you can send the product back to us via a courier of your choice.

What are the costs of returns?
Returning items is unfortunately at your own expense. Costs will depend on the courier you choose. Please check the website of the relevant courier for more information on pricing.

What are the conditions for returning my product(s)?
There is always a 14-day return period. The return period starts on the day you receive the item. However, there are conditions for returning items:
You can only return the item if:

  • The return period has not expired;

  • The product is in its original packaging and all labels are still attached;

  • The product has not been used.

Which payment methods can I use?
We accept payments via X, X, and X. If you are unsure whether your payment method is accepted, follow the steps on the payment page to see all available options.
All transactions are processed through secure and reliable payment systems and are 100% safe.

What if I haven’t received a confirmation email for my order?
That shouldn’t happen. Please send an email with your full name and email address to support@evliro.com. We will assist you promptly.

Can I cancel my order?
If you want to cancel your order for any reason, send an email as soon as possible to support@evliro.com. Include your name, order number (e.g., #0000) from your confirmation email, and the reason why you would like to cancel the order.